Privacy Policy
Our cookies help us:
- Make our website work as you’d expect
- Save you having to login every time you visit the site
- Remember your settings during and between visits
- Improve the speed/security of the site
- Allow you to share pages with social networks like Facebook
- Personalise our site to you to help you get what you need faster
- Continuously improve our website for you
- Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)
- Collect any personally identifiable information (without your express permission)
- Collect any sensitive information (without your express permission)
- Pass personally identifiable data to third parties
You can learn more about all the cookies we use below
- Making our shopping basket and checkout work
- Determining if you are logged in or not
- Remembering your search settings
- Allowing you to add comments to our site
- Tailoring content to your needs
- Remembering if we have already asked you certain questions (e.g. you declined to use our app or take our survey)
There is no way to prevent these cookies being set other than to not use our site.
Cookies are set by:
- Facebook –Privacy Policy
We use:
- DoubleClick –Privacy Policy owned by Google
It may be that your concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with antispyware software.
We are committed to protecting your privacy online. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have. By using the Site or any Application, you consent to the collection and use of information in accordance with this privacy policy.
We reserve the right to change this privacy policy from time to time by changing it on the Site or updating the relevant Application.
- information (such as your name, email and postal address, telephone number, height, age, sex, dietary needs, exercise programs, and PAR Q forms that you provide by completing forms on the Site or Application, including if you register as a user of the Site or Application, subscribe to our newsletter, upload or submit any material via the Site or Application, or request any information;
- in connection with an account sign-in facility, your log-in and password details;
- details of any transactions made by you through the Site or Application;
- communications you send to us, for example to report a problem or to submit queries, concerns or comments regarding the Site or Application;
- information from surveys, promotions and competitions that we may, from time to time, run on the Site or Application, if you choose to respond to, or participate in, them;
- technical information from your mobile device relating to the service you receive;
- information relating to your real time location; and
- information that you post in the form of comments or contributions to discussions.
You are under no obligation to provide any such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.
We may, from time to time, run referral programmes or similar initiatives, such as a “Refer a Client” programme, that invite you to provide us with the contact details of someone who is known to you who may find our products or services to be of interest. We will only use those contact details for the purpose of the relevant initiative (and not for general marketing purposes). Any referral information that you provide will not be made available to other users of the Site or Application. By providing us with their details, you confirm that you have their permission to do so and you must not provide us with the details of anyone from whom you do not have such permission. We reserve the right to identify you as the person who made the referral in the message that is sent to them.
- identify you when you sign-in to your account;
- enable us to administer your account, process your orders and to provide you with the services and information offered through the Site and which you request;
- verify and carry out financial transactions in relation to payments and subscriptions you make through the Site or the Application;
- analyse the use of the Application the Site and, in relation to the Site, the people visiting in order to improve our content and services including research into our users’ demographics and tracking of sales data;
- collect your real time location to provide location services requested by you in order to allow tagging and to check-in clients, personal trainers or others. This feature will only be made available to you if you chose to opt-in to use it. This information may be shared with third parties for their separate use but you may opt out at any time from allowing further access by us to your location data in the options menu of the Application or the settings menu of your mobile device. You can also stop all information collection by uninstalling an Application. You may use the standard uninstall processes as may be available as part of you mobile device or via the Application market place network.
- send you information we think you may find useful or which you have requested from us, including receipt of marketing communications such as our periodic newsletter provided you have indicated that you are happy to be contacted for these purposes; and
- allow, with your consent, carefully selected third parties to send you information directly which you may find useful regarding their products and services.
You can tell us not to contact you with information regarding our products and services or those of third parties, or to share your details with third parties so that they can send you information regarding their products and services, either at the point such information is collected on the Site or Application (by checking or un-checking (as directed) the relevant box) or, where you do not wish us to continue to use your information in this way, by following the unsubscribe instructions on any communications sent to you. You can also exercise this right at any time by contacting us using the contacting us details at the end of this privacy policy.
In addition to cookies we may use the following similar technologies in respect of your use of the Site or Applications:
- Web beacons – these are small image files that may be placed by us or third parties in respect of your use of the Site or within the body of our newsletters so we or third parties can understand which parts of the Site are visited or whether particular content is of interest.
- Application specific tracking
We may disclose your personal information to any of our affiliates, or to our agents or contractors who assist us in providing the services we offer through the Site or the Application, processing transactions, fulfilling requests for information, receiving and sending communications, updating marketing lists, analysing data, providing support services or in other tasks from time to time. Our agents and contractors will only use your information to the extent necessary to perform their functions.
In the event that we undergo re-organisation or are sold to a third party, you agree that any personal information we hold about you may be transferred to that re-organised entity or third party.
We may disclose your personal information if legally entitled or required to do so (for example if required by law or by a Court order or if we believe that such action is necessary to prevent fraud or cyber crime or to protect the Site or Applications or the rights, property or personal safety of any person).
You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the Site or Application whilst it is in transit over the internet and any such submission is at your own risk.
It is advisable to close your browser or the Application when you have finished your user session to help ensure others do not access your personal information.